Secure Patient Messaging
A patient question left on hold is a patient who calls back frustrated, or doesn't call at all. We build the messaging system that replaces phone tag with a secure inbox.
What we build
- Secure messaging portal: Patients message their care team directly, encrypted end to end.
- Triage routing: Messages routed to the right staff member based on urgency and topic.
- Automated results delivery: Lab and test results released to patients through a secure channel.
- Response time tracking: Staff response times monitored to catch messages that slip through.
Implementation scope
Messaging attaches directly to the patient's chart, so every conversation is part of the permanent care record.